FAQ

This FitNest FAQ answers the questions we get most often about shipping, delivery, returns and our home fitness equipment. If you can't find your answer here, get in touch and we'll help.

Where do you ship?

We ship to addresses across Canada and the United States. Delivery times and costs are shown at checkout and in our Shipping Policy.

How much is shipping?

Standard shipping is $7.00 CAD on orders under $30 and free on orders of $30 or more. FitNest Club members get free shipping on every order, with no minimum.

How long does delivery take?

Orders are processed in 1 to 3 business days and usually arrive 5 to 9 business days after that, so about 6 to 12 business days in total. Each product page shows estimated delivery dates for an order placed today.

How do I track my order?

Once your order ships, you'll get an email with a tracking number. You can also check your order status in your account.

What currency are your prices in?

All prices are in Canadian dollars (CAD). If you're paying with a US card, your bank converts the total to US dollars.

Can I return an item?

Yes. We offer a 30-day money-back guarantee on unused items. If your item arrives damaged, defective or wrong, we replace or refund it free. For a change of mind, the return postage is paid by you. Please email us before sending anything back, and see our Refund Policy for the full details. For hygiene reasons, the breathing trainer can only be returned unopened.

Is this equipment good for beginners?

Yes. Most of our gear, like the ab wheel, grip strengthener, jump rope and resistance band, is easy to scale, so you can start easy and progress over time. Each product page has a short "how should I start?" answer.