Shipping policy

Last updated: October 30, 2026

Where we ship

We ship to addresses across Canada and the United States.

Processing time

Orders are processed within 1–3 business days (Monday to Friday, excluding holidays). You'll get a confirmation email when you place your order and another with tracking once it ships.

Delivery time

After your order is processed, most orders to Canada and the United States arrive within 5–9 business days. In total, that is about 6–12 business days from the day you order. Each product page shows estimated delivery dates for an order placed today. Delivery times are estimates and can be longer during busy seasons, bad weather or carrier delays.

Our products are shipped from our partner warehouses, so if you order more than one item, they may arrive in separate packages.

Shipping costs

The same rates apply to Canada and the United States (prices in Canadian dollars):

Standard: $7.00 on orders under $30
Orders of $30 or more: free Standard shipping
FitNest Club members: free Standard shipping on every order, with no minimum. Join free with your email on our site, then use that same email at checkout.

You'll see the exact shipping cost and total before you pay.

Taxes and duties

Canada: applicable sales taxes (GST/HST/PST) are calculated and shown at checkout.

United States: applicable sales taxes are shown at checkout where we're required to collect them. Prices are in Canadian dollars, so your card provider will convert the total to US dollars. Depending on where your order ships from, US orders may be subject to import duties or carrier fees; if so, they are the responsibility of the customer.

Tracking your order

Once your order ships, you'll receive an email with a tracking number. Tracking can take 2–3 business days to show updates.

Lost, late or damaged packages

If your order hasn't arrived within 20 business days of shipping, email us and we'll look into it with the carrier.
If your package arrives damaged, email us within 7 days of delivery with your order number and photos, and we'll make it right. See our Refund Policy.
Please double-check your shipping address at checkout. We can't be responsible for orders sent to an incorrect address entered by the customer.